How to exchange/replace my jewellery?
In case you have received a faulty or incorrect item or you just want to exchange your jewellery for another piece, we allow you to replace the jewellery with the same item or exchange it with another item for upto 30 days from the time of delivery of the order. Please note that in case of exchange, any price differences will be collected/refunded to you as the case may be.
Please note all replacement/exchange orders will be created and shipped out in 48-72 hrs. To Replace or Exchange an item, please drop us an email at email@example.com or WhatsApp us at +91-9811865889.
What is your return policy?
We understand buying online isn't always easy but we want to give you an opportunity to make sure that you are happy with your purchase! We offer a 30-day return policy on select jewellery items, for all unused and unworn items, no questions asked. However, please note that the 30 day return does not apply to personalised jewellery and items other than jewellery.
Please note that the items must be returned in their original packing and should not have been used. FASHIONY reserves the right to process refunds after checking the returned items. No returns will be accepted after 30 days.
How can I return my product/order?
As per our return policy, all jewellery items (except personalised jewellery) can be returned within 30 days of receiving the product. If you're not satisfied with the items you have received, or would like to return the jewellery for any other reason, please follow the below steps:
Please go to our website and login with your registered email ID (which you used to place the order). In case you are not able to find the password, please click on Forgot Password and a password reset link will be sent to you registered email ID. Please reset your password and you will be able to login.
In case you do not have an account, please click on Create Account on the login page and create the account with the phone number and email ID that you used while creating your order.
Once you have logged in:
- Please choose the order number that you would like to return by clicking on it
- On the order screen, please click on Return
- Next, choose the items you would like to return and then the reason for return
- Click on Return and your return pickup will be booked, you will also receive an email confirmation for the same from Shiprocket
- If you do not receive a confirmation email, please let us know and we will book your return manually
Please note that it takes us upto 3 working days to get the return pick up done from your location. In case your return pick up is not done within 3 working days, please reach out to us on the support channel of your choice - Calls/Emails/Chats.
How are COD refunds done?
To make COD refunds fast and convenient, we issue COD refunds via Payout links. No more hassle or waste of time in collecting bank account details.
Once your item is picked up, our team will issue you a Payout link. To accept refunds via a payout link:
You will receive the payout link on email and SMS
Click on the link and confirm your phone number via OTP
Choose the mode how you would like to receive the refund (UPI or bank account)
Payout will be processed to your account!
In case you face any issues with the process above, please reach out to us at firstname.lastname@example.org or +91-9811865889 and we will be happy to help you further!
What is the refund process for returned items?
Once a return request has been raised on our website, our pickup partners will reverse pick up your order in 3 working days from the day of booking the return. As soon as we are notified about a successful return pick up, we initiate the refunds within 48 hours of us receiving the update. Please note that refunds cannot be initiated unless a return pickup is done.
Once the return has been picked up, it usually takes us upto 48 hours to initiate the return process.
For Prepaid orders: returns are initiated directly to the original payment source.
For COD orders: returns are initiated via a Payout link, which we share with the customers who opted to return. Please enter correct details in the link and choose the mode of accepting payment.