Help & Support

We understand that buying online can be tricky, and we want you to love your purchase! That’s why we offer a hassle-free 15-day return policy for all unused and unworn items—no questions asked. However, please note that custom/made-to-order Gold and Silver jewellery are not eligible for returns. Items must be returned in their original packaging and remain unused. Any FREE gift needs to be returned as well if your order value falls below the qualifying threshold.

Refunds will be processed after a thorough quality check of the returned items as per Fashiony’s policy.

You can place a return request directly through our website.

Log in using your registered email ID → Go to My Orders → Select the order → Click Return → Choose the item(s) and reason → Submit.

Return pickup may take up to 3 working days. If the pickup is delayed, please contact Fashiony Customer Care at 9811865889 (10:00 AM – 6:30 PM) or submit a support ticket below.

In case you want to exchange your jewellery for another piece, we allow you to replace the jewellery with the same item or exchange it with another item for up to 15 days from the time of delivery. Please note that in case of an exchange, if you select a product of a higher value, the difference amount will be collected from you.

You can avail up to three exchanges within the applicable return window.

If you’ve received a faulty or incorrect item, or wish to exchange your jewellery for another piece, you can request a replacement or exchange within 30 days of delivery.

Any price difference (if applicable) will be refunded or collected accordingly.

You can raise the request via our website by logging in, selecting your order, and choosing Return/Exchange with the relevant reason.

All replacement or exchange orders are created and shipped within 48–72 hours after approval.

For assistance, please contact Fashiony Customer Care at 9811865889 (10:00 AM – 6:30 PM) or submit a ticket below.

Once a return request is placed on the website, our pickup partner will collect the product within 3 working days. Refunds are initiated within 48 hours of successful pickup confirmation. Please note that a refund can only be processed after the return pickup is completed and the item passes our quality check.

Refund modes:
• Prepaid orders: Refunded to the original payment method.
• COD orders: Refunded via a secure payout link shared with you to transfer to your bank account.
• For orders paid using multiple methods, refunds are processed in the same proportion as the original payment, including partial refunds.

It takes up to 3 working days to complete the return pickup from your location once the request has been placed. If your return pickup is not done within 3 working days, please submit a ticket below and we will resolve it immediately.

If you have placed a return request for two separate orders, there is a possibility that the return might be picked up by the same executive. However, we request you to verify this with the executive and hand over only the specific products linked to each pickup ID. Each order must be returned in its own original packaging.

We do not accept returns after the 15-day window has closed. However, you are covered through our Warranty Policy. In case of any manufacturing defects or plating issues, you can claim your warranty and we will help repair or replace your product. Please note: Warranty applies specifically to our jewellery items according to our standard warranty terms.

The return policy is applicable to our standard catalogue products. It does not apply to Custom or Made-to-Order Gold and Silver jewellery.

Refunds for silver and gold products are processed strictly at the purchase price—the exact amount mentioned on your original invoice at the time of checkout.

No. For silver products, refunds are not calculated on current prices or ongoing price fluctuations.

Since, silver refunds follow the standard policy of returning the exact amount paid at the time of purchase.

Silver Jewellery: Includes a 12-month limited warranty covering plating and manufacturing defects.

Gold Jewellery: Comes with a 1-year warranty against manufacturing defects. Please note, this does not cover diamond or stone loss due to regular wear, rough handling, or accidental damage.

You can avail of our warranty policy for any plating or manufacturing defects found within your product's applicable warranty period starting from the date of delivery.

To initiate a claim, please submit a ticket using the support form at the bottom of this page or contact Fashiony Customer Care at 9811865889 (10:00 AM – 6:30 PM) with your order details and photos of the item.

Our standard warranty is applicable to our entire Silver and Gold jewellery range. The warranty is not applicable to non-jewellery lifestyle items (such as perfumes, candles, or idols) or promotional free gifts.

Please note that our coupon codes are case-sensitive. If your code isn't working, kindly double-check that the letters are entered in the exact case provided.

Some coupon codes have an expiry date, so the coupon may have expired. In such cases, the code will no longer be valid.

Additionally, certain coupons may apply only to specific products, collections, or minimum order values. Please ensure that the items in your cart are eligible for the discount.

If you've verified all of the above and the code is still not working, please submit a ticket below or contact Fashiony Customer Care at 9811865889. We'll be happy to assist you further!

Unfortunately, our system does not allow the combination of multiple discount codes on a single order. Many of our discount codes are exclusive festival or season-based promotions and cannot be stacked.

Even if multiple promotions are running concurrently, only one can be applied per checkout. If you have more questions about our current offers, please submit a ticket below!

Coupon codes can only be applied at the checkout page before payment is completed. Once an order is confirmed and placed, we are unable to retroactively apply a discount code to that transaction.

Our silver jewellery is made of 925 Silver, which is the purest form of jewellery-grade silver used worldwide. Every piece of silver jewellery comes with a 925 stamp and an authenticity certificate, so you can be assured that you're buying a high-quality product.

We use 100% lab-grown diamonds that are certified—just like mined or natural diamonds. They offer the exact same exceptional physical and optical quality, with the only difference being their origin. Lab diamonds are 100% ethical and conflict-free.

We craft our jewellery with a lot of love and care. It is important to take care of your pieces so they retain their shine for a long time. Our silver jewellery is coated with rhodium, which protects it from tarnishing and ensures long-lasting brilliance.

Here are a few tips to ensure proper care:

• Storage: Store in a plastic zip-lock bag or your Fashiony box if not in use for an extended time.
• Exposure: Keep away from perfumes, soaps, extreme temperatures, or harsh chemicals.
• Impact: Like all fine jewellery, our pieces are delicate. Any physical impact can result in damage, so please remove them during heavy physical activities.
• Re-polishing: If your jewellery loses its shine over time, you can take advantage of our Lifetime Plating service.

We understand that sizing is a major consideration when buying jewellery online, so we've made it easy for you:

• Rings: We offer specific size selectors (sizes 6 to 9) on our product pages for a perfect fit, while some designs feature an adjustable band.
• Necklaces: Most necklaces are 43 cm to 45 cm in length with a 4 cm to 6 cm adjustable extender.
• Bracelets: Chain-type bracelets come with extenders to adjust to your wrist. Cuff bracelets are either adjustable or come in standard sizes.

Furthermore, all our pieces have detailed size information in the product descriptions and within the image galleries. We also feature model images to help you understand exactly how the jewellery looks when worn.

We take utmost care to ensure the images on our website accurately represent our jewellery. However, please note that slight variations in color, shine, or sparkle may appear depending on your device's screen settings and lighting conditions.

Creating an account is not mandatory, and you are welcome to securely check out as a guest. However, we strongly recommend creating a Fashiony account. Having an account allows you to easily track your order status, process returns or exchanges faster, view your complete order history, and enjoy a smoother checkout process next time.

No worries! If you've forgotten your Fashiony account password, simply go to the login screen and click on "Forgot Password." Enter the email address you used to register your account, and a password reset link will be sent to your inbox. By clicking on this link, you can easily create a new password and log back in.

Yes, we prioritise customer privacy at every step. We do not store any sensitive financial information on our servers, such as credit/debit card details, bank account numbers, or UPI IDs—all transactions are processed through encrypted, secure payment gateways.

Any personal information we do collect (like your name, email address, phone number, and delivery address) is handled securely and used solely for order processing. We only share relevant delivery details with our trusted logistics partners to ensure your order reaches you safely.

We are expanding our physical presence so you can experience Fashiony jewellery in person! You can find our collections at our exclusive brand outlets as well as select retail partner locations.

(Note: If Fashiony is currently online-only, you can update this to: "Fashiony currently operates exclusively online to bring you the best prices directly. Any future physical stores will be announced on our website and social media.")

You can easily find the complete, up-to-date list of all our physical locations and retail partners by visiting our Store Locator page on the website.

We intend to make your purchase as simple and seamless as possible. We accept all major modes of payment including credit cards, debit cards, Cash on Delivery (COD), net banking, and UPI. Please note that at this time, we do not accept international cards.

If you have any queries about payment modes, please submit a ticket below and we will help you out.

Once you have made the payment, please allow up to 30 minutes to receive an order confirmation email or SMS. If you do not receive any confirmation within 24 hours, please contact Fashiony Customer Care at 9811865889 or submit a ticket below.

If the amount has been successfully debited and received by us, we will manually create your order and dispatch it. If the transaction failed and the amount did not reach us, your bank or payment gateway will automatically reverse the charge to your original payment source within 5-7 working days.

Absolutely not! All product prices shown on our website are inclusive of taxes. What you see on the final checkout page is exactly what you pay.

If you are ever asked by a delivery executive to pay an unexpected additional fee, please refuse and contact us immediately at 9811865889 or submit a ticket.

You can choose the Cash on Delivery (COD) option for orders up to ₹15,000. If your order amount exceeds this limit, please use a prepaid digital method of payment to complete your purchase.

Yes. You can cancel standard gold jewellery or coin orders anytime before dispatch. However, if the order is already shipped, you can refuse to accept the parcel at your doorstep at the time of delivery.

Custom or Made-to-Order (MTO) orders can be cancelled only within 24 hours of order placement.

Refunds are processed back to the original payment method:
• Wallet payments → Refunded strictly to your Fashiony Wallet only
• COD → Refunded via a secure payout link sent to your phone/email
• Prepaid → Refunded directly to your original payment mode (card/UPI/bank)

As per Fashiony's crafting standards, custom gold jewellery orders require 10 to 14 business days for production and dispatch.

You can return eligible jewellery within 15 days from the date of delivery for a full refund, no questions asked, subject to a successful quality inspection. The inspection may take up to 7 days from the date we receive the product at our warehouse.

Important:
1. You must submit a return packaging video showing the original product, invoice, and authenticity certificate.
2. Custom/Made-To-Order (MTO) products are not eligible for 15-day returns, except in the case of a defective or incorrect item.

No. The following items are excluded from the 15-day return policy:
1. Gold coins
2. Custom / Made-to-Order (MTO) products
3. Nose pins (for hygiene reasons)

No. Custom and MTO orders are not eligible for 15-day returns. However, they can be accepted later under our Lifetime Exchange (LTE) or Lifetime Buyback (LTB) policies.

Yes. A deduction of ₹500 (including GST) will apply to your refund or exchange value if the physical authenticity certificate is not returned with the jewellery.

You may process an exchange only once per order.

Yes, you will receive 100% of the invoice value, provided all eligibility conditions are met. Fluctuations in the daily market gold price do not apply to 15-day returns.

If we find any issues during inspection—such as missing stones/diamonds, damaged metal, or missing packaging—the exchange or buyback value will be adjusted accordingly. In cases of significant damage, Fashiony reserves the right to reject the return entirely. The company’s decision will be final and binding.

Any claim for non-receipt or receiving an empty box must be raised within 24 hours of delivery. Please submit a ticket below and share an unboxing video clearly showing the original outer seal intact before opening.

Yes. All Fashiony gold jewellery (except coins) comes with a 1-Year warranty against manufacturing defects. Please note that this does not cover cases where a diamond or gemstone is lost due to usage.

The warranty covers free repair or replacement for verifiable manufacturing defects. If the item is replaced with a lighter product, the price difference will be refunded.

The warranty does not cover:
1. Gold Coins
2. Normal wear and tear
3. Accidental damage, rough handling, or misuse
4. Third-party alterations or repairs
5. Lost diamonds or stones due to physical impact or misuse

No. Direct refunds are not permitted under warranty claims. The policy strictly covers repairs or replacements.

Lifetime Exchange (LTE) allows you to exchange your old Fashiony gold jewellery for wallet credit, which can then be used to purchase a brand-new Fashiony product.

No. The LTE policy strictly provides Fashiony wallet credit only.

LTE is applicable any time after 15 days from your original delivery date, for up to 5 years.

Yes, damaged products may still be eligible for Lifetime Exchange, subject to physical evaluation by our quality team to determine the remaining material value.

Yes! Products purchased using LTE credit are treated like normal orders and are eligible for 15-day returns.

• Gold Value: Calculated at the prevailing market rate on the day of exchange.
• Diamond Value: 100% of the prevailing diamond value OR 100% of your original invoice value (whichever is higher).
• Deductions: Original making charges, GST, and promo codes are deducted.
• Processing Fee: A standard 7% processing fee is applied to the final calculated value.

Lifetime Buyback (LTB) allows you to return your Fashiony gold jewellery to us in exchange for a direct cash/bank refund.

LTB is applicable any time after 15 days from your original purchase, for up to 5 years.

Once the jewellery is evaluated and the buyback value is confirmed, refunds are processed to your bank account within 7–10 business days.

• Gold Value: Calculated at the prevailing market rate on the day of return.
• Diamond Value: 90% of the prevailing diamond value OR 90% of your original invoice value (whichever is higher).
• Deductions: Original making charges, GST, and promo codes are deducted.
• Processing Fee: A standard 15% processing fee is applied to the final calculated value.

Yes. Jewellery repair is a paid service specifically applicable to our gold products. Please submit a support ticket to initiate a repair request. Repairs typically take up to 28 days from the date we receive the item.

Only Fashiony Gold products are eligible. The exact repair feasibility and cost will be confirmed after our team physically inspects the item.

If upon inspection our team determines the item is beyond repair, it will be returned to you and no repair charges will be applied.

• Via the Fashiony Website: Submit a support ticket using the form at the bottom of this page.
• Through Customer Support: Reach out to our support team at 9811865889 for assistance with setting up your claim.
• At our physical locations: Visit an authorized Fashiony store to drop off your piece.

Please note that damaged items, oxidised jewellery, etc., are not eligible. Please refer to the list of products not eligible for replating below.

The replating service can be availed from the 181st day after delivery, once the standard 6-month warranty period has concluded.

As part of our commitment to lasting brilliance, Lifetime Replating is available for the lifetime of the product, subject to condition eligibility.

• A nominal ₹199 shipping & handling charge applies for all online replating claims (which covers two-way shipping).
• For one-side pickup only, a charge of ₹99 is applicable.
• There are no shipping charges at all if the service is availed directly through a physical Fashiony store.

Lifetime Plating is not applicable to the following:
1. Pearl, diamond, and black bead jewellery
2. Dual-tone jewellery
3. Black rhodium products
4. Evil eye & oxidized jewellery
5. Coins, idols, and pooja items
6. Damaged or broken jewellery

Yes. Lifetime Replating is applicable to all eligible Fashiony products provided they are not physically damaged, irrespective of the platform or marketplace from which they were purchased.

The complete replating process takes up to 4 weeks, from the date your piece is picked up to the final delivery back to your doorstep.

No. The replating will be done exactly as per the product's original plating color to maintain its structural integrity.

No, the Lifetime Plating service is strictly for renewing the shine and color of the metal. It is not applicable to products with physical damage, broken chains, or missing stones.